Bates Collision Centers

Bilingual Customer Care Associate


Channelview, TX


Full Time

FULL TIME--Bilingual Customer Care Associate OPENING IN Channelview LOCATION
Pay range is $11-13.00 PLUS benefits, health Ins, vacation, holiday pay, 401k plan w/100% company matching, various company sponsored employee & family events.  

Bates Collision prides themselves on making customers feel like family.  We are committed to growing our employees with ongoing development and coaching.  

We are looking for a person who loves talking with & helping people, understands the importance of building relationships by making our customers feel loved.   This isn’t your regular Customer service role; you will need to have a passion for excellence, a thirst for knowledge and a desire for helping people.   We believe at Bates that the person answering the phone, greeting and making our customers feel loved, is the most important role.   So if you feel you have these qualities, give us a call, we would love to talk with you.

Duties include:

  • Be the primary person to answer the phone
  • Greet and build rapport with walk in customers while they wait for the estimator to complete an estimate
  • Schedule appointments for estimates, repairs & rental vehicles
  • Call customers a few days after repairs to ensure all is going well with the repairs and thank the customer for allowing us to serve them.
  • Data entry to set-up and close Repair Orders
  • Able to multi-task and work well in a busy environment
  • Complete clerical/accounting tasks
  • Microsoft Office (Word, Excel, Outlook)
  • Bilingual is required


Company Website: www.BatesCC.Com

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